Frequently Asked Questions
How long does it take to make my order?
Many of our pieces are made or prepared especially for you. Please allow time for your order to be created, packed and prepared for shipping. Any specific turnaround times will be included in the individual product description.
Do you offer custom orders?
Yes! We love creating something a little more personal. If you have an idea, wording or special request in mind, please contact us before ordering and we can let you know what is possible.
Can I personalise an item?
Selected products can be personalised. Where personalisation is available, you’ll find the options on the product page. Please double-check all names, dates and wording before submitting your order.
How much is shipping?
Standard shipping within Australia is $10.95. Any additional shipping options available will be shown at checkout.
How will I know when my order has been shipped?
Once your order has been dispatched, you’ll receive confirmation along with tracking information where applicable.
Can I change my order after placing it?
Please contact us as soon as possible. If we haven’t started creating or preparing your order, we’ll do our best to help. Once a personalised or custom item has entered production, changes may no longer be possible.
Do you accept returns or exchanges?
Please see our Returns & Exchanges page for full information. Custom and personalised items generally cannot be returned for change of mind, while your rights for faulty or incorrectly supplied products remain protected.
What sizes do you offer?
Available sizes will be displayed on each individual product page. Please check the sizing information carefully before ordering.
How can I contact you?
You can reach us through our Contact page. We’ll get back to you as soon as we can.
A little note from us 🤍
Teawastill.co was created with love and meaning behind every piece. Thank you for supporting our small business and allowing us to create something special for you.