At Teawastill.co, each piece is created and packed with care, and we want you to love your order.
Change of mind
We do not offer refunds for change of mind. Please carefully check your chosen design, size and any personalisation details before placing your order.
Custom & personalised items
As custom and personalised pieces are made especially for you, we are unable to accept returns or exchanges for change of mind on these items.
Incorrect or faulty items
If your order arrives faulty, damaged, or is different from what you ordered, please contact us as soon as possible with your order number and clear photos of the item so we can help make things right.
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
Need help?
Please contact us through our Contact page and we’ll be happy to assist.